Tripadvisor has always been the destination for travelers who look for information about hotels, inns and restaurants
More than 90% of visitors are influenced by the reviews they read on Tripadvisor; 67% won’t book if the hotel has low ratings and 53% won’t book if the hotel has no review
Most travelers are 3x more likely to stay if a hotel has 4 or higher stars ratings
Improve reputation and increase customer base.
According to their site, more than 90% of visitors are influenced by TripAdvisor reviews when they make a decision about what hotel or restaurant to stay at. It has been proven that if you have good reviews on TripAdvisor, customers will book your property 3 times as often as those who don’t have any reviews.
This article will outline 9 steps that can improve your ratings and increase customer base!
Step #01: Fill in all the hotel reviews – Trip-advisor allows users to rate hotels on a scale of one-to-five stars. If you have an active profile, it is imperative that your property has as many reviews with details about their stay as possible so customers can make informed decisions.
Step #02: Respond to your reviews – More than 90% of visitors are influenced by reviews when they make decisions about where to stay. When you respond to your Tripadvisor reviews, customers will see that the property values feedback and they may be more inclined to leave a review or book the hotel in order for their opinion to count as well!
Step #03: Respond quickly – The best way to get good ratings is through speedy responses. On average it takes two days for users on TripAdvisor check out an hotels profile and find a response from management if there isn’t one already there. It’s important not only because most people expect immediate feedback but also because guests can tell how responsive you are just by reading your replies!
Step #04: Be polite – If a customer has an issue, it’s important to be courteous and try your best not to get defensive. This will help you maintain a better reputation with future visitors!
Step #05: Be helpful – It may be tempting to just send the user on their way but in many cases people are looking for advice or assistance that they won’t find elsewhere. Do what you can to make them happy so they’ll write positive reviews about your hotel instead of negative ones!
Step #06: Responding quickly is key- As previously mentioned, most travelers expect prompt responses when they reach out via review platforms and after reading this post there should be no doubt in anyone’s mind why being quick makes such a difference. Whether a customer just has questions or needs to alert you of an issue, it’s important that they get the response they deserve.
Step #07: Be courteous – It may be tempting to just send the user on their way but in many cases people are looking for advice or assistance that they won’t find elsewhere. Do what you can to make them happy so they’ll write positive reviews about your hotel instead of negative ones!
Step #08: Offer help- If a customer has an issue, it is important not to get defensive and maintain good manners. This will help keep your reputation intact with future visitors!
Step #09: Share this link- If you want to learn more about how Tripadvisor works, please click on the following link. It’s a great resource for anyone who wants to improve their reviews!